Microsoft's "customer service call and chat volumes" have been decreasing even as the number of Windows 10 users has been rising, he added. In any case, Microsoft has been following a "data-driven listening approach" to track the quality of Windows 10 releases, Fortin argued. Possibly, the number of Windows 10 version 1809 quality complaints by customers hit a high of about 500 devices out of a million devices, depending how this chart is interpreted. Next, Fortin offered the following chart, suggesting that the customer-reported incident rate associated with Windows 10 releases has been declining since the release of Windows 10 version 1507 more than three years ago: Declining customer-reported incident rate for Windows 10. 16 million unique hardware/driver combinations.Over 35 million application titles with greater than 175 million application versions.Over 700 million monthly active Windows 10 devices.He offered a few numbers to illustrate the burdens Microsoft faces in maintaining Windows 10 update quality: In his announcement, Fortin argued that given the complexity of having to support different Windows and applications versions, as well as multiple drivers and device types, Microsoft has been doing a good job with Windows 10 updates. Microsoft has typically argued that this faster update release pace is necessary, both for innovation purposes and for ensuring security.
However, the company ultimately never budged from its faster release approach with Windows 10. It generally discourages organizations from using the long-term servicing branch option.Įarly on, at the start of the Windows as a Service process, Microsoft was successfully sued over its disruptive OS updates pushed down via Windows Update to machines. The Windows 10 Enterprise edition does afford a "long-term servicing channel" option that's similar to the old service-pack model, but Microsoft recommends its use only for things like medical devices. It's a faster update pace than the old service-pack model Microsoft had with Windows 7, where new OS features arrived perhaps every two or three years. Under this feature-update scheme, new OS features arrived biannually, in the spring and fall. 2, but later suspended it due to data loss issues for some users.Ī few years back, Microsoft had shifted to a "Windows as a Service" approach with Windows 10. Microsoft had originally issued Windows 10 version 1809 on Oct. The first communication of the series, authored via a Windows post by Michael Fortin, corporate vice president for Windows at Microsoft, comes in the context of the rerelease of Windows 10 version 1809. Microsoft on Tuesday kicked off a discussion series in which the company is promising to be more transparent about Windows 10 servicing and associated quality issues.
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